Privacy Policy

Last updated: May 2026

Data Controller

Levenora Email: info@levenora.com WhatsApp: +49 157 8687 851

1. What data we collect

When you visit our shop, place an order or contact us, we process the following data:

Contact details: name, delivery address, billing address, email address, phone number

Payment data: payment method, transaction data (no full card numbers — these are processed solely by our payment providers)

Order data: products ordered, order history, returns

Technical data: IP address, browser type, device information, page views

Communications: the content of your messages to us by email or WhatsApp

2. How we use your data

We use your data only for the following purposes:

• Processing and delivering your order
• Customer communication and support (by email and WhatsApp)
• Payment processing
• Order tracking and shipping notifications
• Legal obligations (e.g. accounting and tax law)
• Fraud prevention and security
• Improving our shop (anonymised usage data)

We do not sell your data to third parties and do not use it for unsolicited marketing without your consent.

3. Sharing with third parties

We share your data only where it is necessary to fulfil our contract with you:

Shopify Inc. — the provider of our store platform. Shopify processes order data under its own privacy policy: https://www.shopify.com/legal/privacy

Shipping providers — e.g. DHL, DPD, Royal Mail or other couriers, to deliver your order

Payment providers — PayPal, Klarna, Stripe and others (including methods such as iDEAL and Bancontact), depending on your choice at checkout

No sharing with marketing agencies, data brokers or other third parties without your explicit consent.

4. Cookies

Our shop uses cookies for:

Essential cookies: cart, session, login — the shop will not work without these

Analytics cookies: anonymised usage statistics to improve the shop

Marketing cookies: only with your explicit consent

You can disable or delete cookies at any time in your browser settings.

5. Your rights (GDPR / UK GDPR)

As a user in the UK or the EU/EEA, you have the following rights:

Right of access: you can ask at any time what data we hold about you

Right to rectification: you can have inaccurate data corrected

Right to erasure: you can request deletion of your data (where no legal retention obligation applies)

Right to data portability: you can request your data in a machine-readable format

Right to object: you can object to the processing of your data for marketing purposes

Right to withdraw consent: possible at any time, with no disadvantage to you

To exercise your rights, contact us: Email: info@levenora.com WhatsApp: +49 157 8687 851

6. Data retention

We keep your data only as long as necessary:

Order data: for the period required by the applicable tax and accounting law in your country

Account data: until you delete your account

Support communications: 2 years after last contact

Technical logs: 30 days

7. Data security

All data transfers between you and our shop are secured with SSL/TLS encryption (shown by the padlock icon in your browser bar). We use technical and organisational measures to protect your data from unauthorised access.

8. International data transfers

Shopify and some of our service providers have servers outside the UK and the EU. In these cases we ensure an adequate level of data protection — for example through Standard Contractual Clauses under Article 46 GDPR and the equivalent UK safeguards.

9. Right to lodge a complaint

You have the right to lodge a complaint with the competent data protection authority:

United Kingdom: Information Commissioner's Office (ICO) Website: https://ico.org.uk

EU/EEA: you may contact the data protection authority in your country of residence.

10. Changes to this privacy policy

We reserve the right to update this privacy policy when necessary — for example, if our service providers or the legal situation change. The date of the last update is shown at the top.

Contact

For questions about how we process your data:

Levenora Email: info@levenora.com WhatsApp: +49 157 8687 851 Mon–Fri 9:00–18:00